Privacy & Cookies Policy

About this policy

Ver. 01/05/2019
In this policy, we explain how we collect, use, share and protect your personal information when you use our services and our website. This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

Who we are
We are Bikini Scooters Ltd., with a registered seat at Ilica 92/1, 10000 Zagreb, Croatia, OIB: 06519349858, headquarters at Kožarska 16, 10000 Zagreb, Croatia.


How to contact us
Your opinion matters to us – if you have any questions about our Privacy policy, you
can email us at: office@bikini.hr


Our principles
We are commited to respecting your privacy. We take privacy, security and complying with data protection and privacy laws seriously.

The basics
Personal information we collect about you:
The information we collect about you and how we collect it is linked to the product /
service that is provided to you by us. Usually we process following information about you: name, surname, number of relevant identification document and email.
We can also process the information how did you find out about us.
Time to time it is possible that we process other personal data (e.g. telephone number) when it is needed.
We can also make personal recordings of you from your tour that we send to your email address or we can make some visual recordings from the tour that can be made and presented on our social media accounts (e. g. Facebook, Instagram) and/or our website. Such visual recordings are not personal data processed by us under the relevant legal regulation because they are not linked to you as person.

We will process your personal data based on:
1. The performance of our contract or to enter into the contract and to take action on your requests.

2. Our legitimate business interests, for example, processing your data for the necessary legal time after you enjoy our tour or presenting of the tour visual recordings on our social media accounts.
3. Compliance with a mandatory legal obligation, including for example accounting and tax requirements.


We will collect your personal information when you, for example:
• Buy or use any of our products and services;
• Subscribe to newsletters;
• Contact us through various channels, or ask for information about a product or service;
• Visit or browse our website. We use cookies (small text files stored in your browser) and other techniques such as web beacons (small, clear picture files used to follow your movements on our website).

How do we use your personal information:
We will use your personal information for the following purposes:
1. To provide you with your service
To process the products / services you’ve ordered from us, and sometimes to keep you updated with the progress of your order.
2. Billing and Customer Care
• To bill you for using our products / services;
• Contact you if the billing information you provided us with is about to expire or
we’re not able to take payment;
• To respond to any questions or concerns you may have about our product /
services.
3. To enhance your tour experience
• We would send you your photo from the tour on your email.
4. Marketing
• For the purposes of public presentation our visual recordings (e.g. photos) from the tour can be made and presented on our social media accounts (Facebook, Instagram) and/or on our website. Such visual recordings are not personal data
processed by us under the relevant legal regulation because they are not linked to you. These visual recordings will be presented for three years from publication and can be deleted by sending email to the email address: office@bikini.hr with exact specification which visual recordings to delete.

We can send you a newsletter about us with some interesting promotions. If you don’t want to receive any newsletters from us, you can lodge a complaint via email at office@bikini.hr.

About possible sharing of your personal information:
Where applicable, we would share information about you with:
• Partners or agents involved in delivering processing the products / services you’ve ordered;
• A third party or body where such disclosure is required to satisfy any applicable law, or other legal or regulatory requirement;
• Financial transactions relating to our website and services are handled by our payment services providers. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your
payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
How long would we keep your personal information for: We’ll store your information for as long as we have to by law. If there’s no legal requirement, we’ll only store it for as long as we need to. We’ll keep some personal information for a reasonable period after your contract with us has finished (e.g. to protect our legal interests in front of the court).


Keeping your personal information secure:
We keep your information secured. We use only the systems provided by the data processors that concluded with us the data protection agreement.


Your rights
• you can request that we correct your personal data;
• you can request access to your personal data;
• you can request a copy of the personal data that we hold about you;
• you can object to the use and to the processing of your personal data in certain circumstances metioned in this Policy.


How to lodge a complaint:

If you want to contact us about any of your rights or if you would to lodge a complaint about how we use your data, email us at office@bikini.hr.

Right to restrict use of your data:
If you feel data we hold on you is inaccurate or believe we shouldn’t be processing your data, please email us at office@bikini.hr.

 

Right to erasure:

We strive to only process and retain your data for as long as we need to. In certain circumstances you have the right to request that we erase your personal data that we hold.


Our cookie policy
How we use cookies:

Our cookies don’t hold personal information such as your name or bank details. They simply help us with our website.

Controlling your cookies:
You can control how you use cookies in your browser.
How to check cookies are enabled for PCs:
Google Chrome
1. Click the menu button (three horizontal bars) at the top right of your browser window and select ’Settings’ then ‘Show advanced settings…
2. Locate the ‘Privacy’ heading, and select ‘Content settings’
3. Now select ‘Allow local data to be set’

Microsoft Internet Explorer 11
1. Click on the ‘Settings’ icon (looks like a cog) at the top right of your browser window and select ‘Internet options’, then click on the ‘Privacy’ tab
2. Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
3. Settings above Medium will disable cookies

Mozilla Firefox
1. Click the menu button (three horizontal bars) at the top right of your browser window and select Options
2. Then select the Privacy icon
3. Click on Cookies, then select ‘allow sites to set cookies’

How to check cookies are enabled for Macs:
Safari on OS X

1. Click on ‘Safari’ at the top of your browser window and select the ‘Preferences’ option
2. Click on ‘Privacy’
3. Select ‘Allow from websites I visit’
Block cookies:
If you’d like to find out how to stop websites using cookies to remember what sites you visit, choose your browser from the list. This will take you to the browser’s respective page where you can manage your cookies and site data.
*Information on controlling and deleting cookies is also available at https://allaboutcookies.org